Returns

Because pieces are personalised and made to order, we're unable to accept returns or exchanges once branding or engraving has been applied and production has begun.

A physical sample is couriered for approval before full production on any order above 100 pieces — this is the point to flag changes to finish, colour or branding placement.

If an order arrives damaged in transit or with a manufacturing defect, contact us within 7 days of delivery with photos of the issue and we'll arrange a replacement or repair at no cost.

For any concern with an order, please reach out via the contact page or WhatsApp and we'll work through it with you directly.